Why connection is a performance issue, not a soft skill
The reason connection gets filed under culture is that it's hard to invoice. But it shows up in every number an executive team already watches. Discretionary effort is a relationship decision. Retention is a relationship decision. Whether someone flags a problem at the point it's cheap to fix, or waits until it isn't, is a relationship decision. None of that appears in a strategy deck, and all of it decides whether the deck happens.
What's changed recently is the pressure on the informal parts of work. Distributed teams removed the accidental conversations that used to build trust for free. Faster tooling removed the pauses. Leaner teams removed the slack. So the connective tissue that used to form on its own now has to be built deliberately — which is exactly what Seb spends a session teaching a room to do.






